Refund policy

**We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Items CANNOT be returned after this 14-day return window, no exceptions. Items sent to us outside of this window will be returned to the sender at the sender's cost.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us shopmaisonsophie@gmail.com. 


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shopmaisonsophie@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you. 

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges & Sizing
**We do not currently accept exchanges.**

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. So please keep this in mind when checking out.

At Maison Sophie, we work hard to display, describe, and detail our products. We also provide sizing details on all of our pieces to ensure a proper fit. This information can be found on each product description page.

If you have a question about sizing please feel free to contact us at shopmaisonsophie@gmail.com before making your purchase. Please note, responses are not always immediate.

If you are unsure what size to choose we suggest sizing up.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopmaisonsophie@gmail.com.